Belgravia Removals Terms and Conditions

These Belgravia Removals Terms and Conditions set out the basis on which Belgravia Removals provides domestic and commercial moving services, including packing, transportation, loading, unloading, and any agreed ancillary services. By booking a service, the customer confirms that they have read, understood, and accepted these terms. These conditions are intended to create a clear, fair, and practical agreement for both parties, so that the moving process is organised, lawful, and properly documented. In these terms, “we”, “us”, and “our” refer to Belgravia Removals, and “you” or “the customer” refers to the individual, business, or entity making the booking.

These service terms for Belgravia Removals apply to every booking unless we agree otherwise in writing. If there is any conflict between a written quotation, a booking confirmation, and these terms, the written quotation or booking confirmation will take priority to the extent of the inconsistency. Any variation must be agreed in writing before the moving date. We reserve the right to refuse or pause a service where the booking details supplied are incomplete, inaccurate, or misleading, or where it becomes clear that the scope of work differs materially from what was originally agreed.

All services are subject to availability and to the information supplied by the customer at the time of booking. The customer is responsible for making sure that all relevant details are correct, including the collection and delivery addresses, property access, parking arrangements, inventory volume, fragile items, storage needs, and any special handling requirements. Where the customer changes the scope of the move, or requests additional work on the day, we may revise the quotation, adjust the schedule, or decline the extra work if it cannot reasonably be completed within the original booking.

Booking Process
The booking process for removals by Belgravia Removals begins when the customer requests a quotation and provides the information needed to assess the job. Quotes may be based on the inventory, property size, access conditions, distance, staffing requirements, and any special items requiring additional care. A quotation is usually an estimate unless it is expressly stated to be fixed. Acceptance of a quotation may be made by email, written confirmation, payment of a deposit, or any other method we specify. A booking is only secured once we have confirmed it in writing and, where applicable, received any required deposit or advance payment.

We will use reasonable efforts to attend on the agreed date and time, but arrival windows may be affected by traffic, weather, road closures, or other events beyond our control. Any stated times are estimates unless we have expressly agreed a guaranteed slot in writing. The customer must ensure that someone authorised to make decisions is present at collection and delivery, or is otherwise contactable, to approve access, sign documentation, and respond to any issues that arise. If the customer is not present, we may proceed only where prior written authority has been given.

Before the move begins, the customer must disclose any item that is unusually heavy, valuable, fragile, hazardous, awkwardly shaped, or difficult to access. This includes, without limitation, pianos, safes, antiques, artworks, glass furniture, and items needing dismantling or specialist lifting. If such items are discovered after the booking is confirmed, we may amend the service charge, request additional staff or equipment, or exclude the item from the move. We are not obliged to move items that we reasonably consider unsafe, illegal to transport, or unsuitable for standard removal services.

Payments
Unless otherwise agreed, payment terms for Belgravia removals services require the customer to pay the full balance by the completion of the service or by another deadline stated on the invoice or booking confirmation. Deposits, where required, are non-refundable except in circumstances where we cancel the service without fault on the part of the customer. We may ask for payment in advance for long-distance moves, storage, packing materials, or services involving substantial third-party costs. All prices are subject to VAT where applicable, and any fees, charges, or surcharges will be identified in the quotation or invoice as far as reasonably possible.

If payment is not made on time, we may charge interest and reasonable recovery costs in accordance with applicable UK law. We may also suspend further services, retain goods where lawful, or refuse to deliver items until payment is received in full. Where a customer disputes an invoice, they must notify us promptly and provide the reasons for the dispute. Any undisputed amount remains payable by the original due date. The customer must not withhold payment for completed services because of a separate complaint unrelated to that specific invoice unless we agree otherwise in writing.

Additional charges may apply where the move is delayed by the customer, where access is restricted, where the property is not ready, or where extra labour, waiting time, parking permits, congestion fees, stair carries, or storage are required. Such charges may also arise if the customer changes the agreed plan during the move. We will normally explain these charges as soon as reasonably practical. If the customer declines to pay a legitimate additional charge, we may complete the move only to the extent possible and may record the matter for later invoice adjustment or dispute resolution.

Cancellations by the customer must be made in writing. The amount refundable, if any, depends on how much notice is given and on whether any non-recoverable costs have already been incurred. If a booking is cancelled shortly before the moving date, we may retain all or part of the deposit to cover administration, reserved labour, vehicle allocation, and related costs. If the customer fails to provide access, is not ready on the agreed day, or does not proceed with the move, this may be treated as a late cancellation or a failed attendance, and charges may still apply.

We may cancel or reschedule a booking where circumstances beyond our control make performance impracticable, unsafe, or unlawful, including severe weather, vehicle breakdown, staff illness, traffic disruption, fire, flooding, or other events of force majeure. In such cases, we will use reasonable efforts to notify the customer and to offer an alternative date where available. We are not responsible for losses arising solely from such unavoidable events, provided that we act reasonably and in good faith. If we cancel and no alternative can be arranged, any prepaid amount for the unperformed element of the service will be refunded.

The customer may request amendments to the booking, including changes to dates, addresses, inventory, or service levels. We will consider such requests in good faith, but any amendment is subject to availability and may affect price, staffing, or timing. A significant change to the scope of work may require a new quotation. If the customer asks us to proceed despite a revised risk profile or incomplete information, we may decline all or part of the requested change. No amendment is valid unless confirmed by us in writing.

Liability and Insurance

Liability under these Belgravia Removals terms is limited to losses directly caused by our negligence or by our breach of contract, subject to the exclusions and limits set out here. We will take reasonable care when handling goods, but moving services involve inherent risks, especially for delicate, high-value, poorly packed, or previously damaged items. The customer remains responsible for ensuring that items are properly packed and protected unless packing has been expressly included in our service. We are not liable for loss or damage caused by inherent vice, defective packaging, wear and tear, or the nature of the item itself.

We are not liable for indirect or consequential losses, including loss of profit, loss of opportunity, business interruption, or emotional distress, except where such exclusion is not permitted by law. Our total liability for any claim arising from a booking will ordinarily be limited to the total amount paid or payable for the specific service giving rise to the claim, unless a higher liability limit has been agreed in writing. Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot legally be excluded.

Where damage or loss is alleged, the customer must notify us as soon as reasonably practicable and in any event within a reasonable time after delivery or completion of the service. The customer must allow us the opportunity to inspect the item and any packaging. Failure to report damage promptly may affect our ability to investigate and may limit any remedy. If we accept liability, we may choose to repair, replace, or provide a monetary settlement, depending on the circumstances and the availability of reasonable alternatives. Any claim must be supported by evidence, which may include photographs, inventory records, receipts, or valuation documents.

Customer Responsibilities The customer must ensure safe and lawful access to the premises, including adequate parking arrangements, clearance routes, keys, lifts, and permission to use communal areas where needed. If permits, concierge approval, or other access arrangements are required, the customer must obtain them in advance unless we agree otherwise. The customer must also ensure that prohibited, hazardous, or illegal items are not included in the move. These may include flammables, explosives, toxic substances, weapons, or any item restricted by transport law or safety requirements.

The customer must protect confidential documents, digital devices, and personal data before the move. We do not inspect the contents of boxes unless we have reason to believe they contain prohibited or dangerous items. Any valuables such as jewellery, cash, passports, deeds, or irreplaceable personal items should be carried by the customer unless we specifically agree in writing to handle them. Where dismantling and reassembly are included, the customer must confirm that furniture is suitable for such work and that all fixings, instructions, and fitting parts are available.

If the customer supplies inaccurate inventory details or omits items, we may revise the quotation or decline the additional work. The customer is also responsible for ensuring that appliances are disconnected safely and that plumbing, gas, and electrical works are handled by qualified professionals where required. We do not carry out regulated installation work unless expressly stated. Failure by the customer to meet these responsibilities may delay the move, increase costs, or reduce any claim that might otherwise arise.

Waste Regulations
Where waste collection, disposal, clearance, or removal of unwanted items forms part of the agreed service, both parties must comply with applicable UK waste regulations. We will only transport, dispose of, or arrange the disposal of waste where it is lawful to do so and where the service has been clearly agreed in advance. The customer must accurately identify any waste, recyclables, electricals, furniture, or mixed loads requiring disposal so that we can determine the correct handling method and any associated fees.

The customer must not include hazardous waste, clinical waste, asbestos, oils, chemicals, pressurised containers, or other controlled materials unless we have expressly agreed in writing and have the necessary legal authority and equipment to deal with them. If such materials are discovered unexpectedly, we may stop the work, segregate the items where safe, and require the customer to arrange collection by a licensed specialist. Any illegal or unsafe waste may be reported to the relevant authorities where required by law.

When we carry waste for disposal, we may use licensed facilities or authorised third parties in accordance with the law. The customer acknowledges that duty of care obligations may apply and that they must provide truthful information about the nature and origin of waste items. If the customer misdescribes waste, leaves prohibited materials in a load, or requests disposal contrary to law, they will be responsible for all resulting costs, penalties, claims, and losses. We reserve the right to refuse any waste that could expose us to legal or environmental risk.

Any personal information supplied in connection with a booking will be processed only as necessary to manage the service, issue invoices, comply with legal obligations, and administer claims or disputes. We will take reasonable steps to protect information that is shared with us. The customer should avoid placing unnecessary personal data in boxes or labels where it is not needed for the move. If a complaint arises, the customer should raise it promptly with enough detail to allow investigation. We will aim to review the issue fairly and in a reasonable time.

If any part of these terms is found to be invalid, unlawful, or unenforceable, the remainder will continue in full force. No failure or delay by us in enforcing any right will operate as a waiver of that right. We may assign or subcontract aspects of the service where reasonable, provided that this does not materially reduce the level of care promised under the booking. The customer may not assign the booking to another party without our written consent. These terms, together with the written quotation or booking confirmation, form the entire agreement between the parties for the relevant service.

These removal company terms are governed by the laws of England and Wales, and any dispute arising out of or in connection with them will be subject to the exclusive jurisdiction of the courts of England and Wales, unless mandatory law provides otherwise. By using our services, the customer agrees that the moving arrangement is governed by this legal framework. This ensures that the rights and obligations of both parties are interpreted consistently and that any dispute is handled under a clear and recognised system of law.